FAQs

Consultations with Catalyst Crew Technology begin at $200.00 per hour.

Services are billed in 30-minute increments for onsite support and in 15-minute increments for remote support.

New customers are required to purchase a minimum of one hour.

Hours may be pre-purchased at a reduced rate in blocks, each consisting of 5 hours, starting at a rate of $180.00 per hour.

Unused pre-purchased hours will expire one year after the purchase date.

For Managed Service Plan members, reduced rates begin at $140.00 per hour for work outside the scope of either the Active or Passive Plan.

Rates may vary depending on the complexity of the project.

Estimates can be provided upfront if a clearly defined scope of work is supplied.

A one-hour consultation may be necessary to discuss larger or more complex projects.

Onsite visits will be billed at a minimum of one hour.

Work conducted outside standard business hours or on holidays will incur a higher rate.

The hourly rate may increase for specialized products.

Our regular business hours are weekdays from 8 AM to 5 PM (US Central Time). In case of an emergency, please call (469) 300-2217. Note that after-hour billing may apply.

If you are a Managed Service Plan member and experiencing an emergency, please call your assigned emergency contact and open a ticket as soon as possible.

Zoom is our preferred tool for meetings. Use of webcams is optional. If a microphone is not available on your computer, you may opt to use a phone to dial into the meeting. You will receive the necessary information once your appointment has been confirmed by our technician.

Should remote configuration be necessary, we may request that you connect us to your computer via ScreenConnect at the start of your appointment.

We generally avoid using other meeting or remote connection software.

Our technician will provide you with a secure method for sharing files with us. Please refrain from sending passwords or sensitive information via email or through our website's contact form.